Refund Policy

Last updated: 27 October 2026

When refunds apply

Because mobile top-ups are digital goods delivered directly to the carrier, orders are generally final once the airtime has been accepted by the operator. However, we will refund the full amount in the following cases:

• The payment was received but the top-up never reached the carrier.
• The carrier rejected the top-up and no credit was applied to the number.
• You cancelled the order before it was dispatched to the carrier.

When refunds do not apply

• You entered the wrong phone number and the top-up was accepted by the carrier.
• You picked the wrong operator but the top-up was accepted by the carrier.
• The carrier applied the credit but you have since lost or deactivated the SIM.

How refunds are paid

Refunds are issued in the same cryptocurrency that you used to pay. We refund the exact amount of the invoice; network fees for the refund transaction are deducted from that amount. Because the crypto exchange rate moves, the fiat value of the refund may differ from the fiat value you saw at checkout.

How to request a refund

Reply to your order receipt or write to [email protected] within 30 days of the order date. Include the order ID and, if the top-up never arrived, let us know when you expected it. We aim to answer within one business day.